Yes, you now have two options to retrieve your files. We've recently created "My Account" for our clients to use to help them keep track of their projects. You'll be able to request your files to be resent to you. If you do not have an account, please locate the following and create a Tech Support Ticket: Email address used to make the payment. Project ID. Name used for the project/ work.
We're not able to let you download the website/ plugin/ functionality for testing. However, we will provide you with a secure link of our server to test the website/ plugin/ functionality you are requested before the finalizing the project or making the payment?
The templates we offer are developed and tested to be fully compatible with all default modules and plugins. However we can't guarantee the correct work of our templates with any third party plugins or components.
Once the project/ work is completed you receive an e-mail with download instructions. Each project is downloaded via a unique download link. We do not ship our products on CD/DVD or other digital carrier.
If you want to include any specific information into your invoice (such as company name, VAT number etc), please send your request via e-mail to firstname.lastname@example.org . You will be assisted within 1-2 business days.